The Impact of Consumer-Generated Advertising on Brand Associations
2010, Advances in Consumer Research
Résumé
We examine how consumers evaluate consumer-generated ads (CGAs) vis-à-vis traditional ads and assess how their evaluations
influence brand associations. Using in-depth interview and netnographic data, we investigate consumer responses to ads in contexts
where the ad source is known versus unknown. We show that CGAs are perceived as persuasion attempts and differ considerably from
word-of-mouth communications in their appeal. Specifically, unfamiliarity with the source of CGAs makes their credibility doubtful.
Our data also reveal that consumers rely on their persuasion knowledge at the expense of their brand knowledge in their evaluations of
CGAs.